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Overview

Refund Policy:

At our wall arts based e-commerce website, we strive to provide you with the highest quality products and customer satisfaction. If you are not entirely happy with your purchase, we have a straightforward refund policy in place to ensure your peace of mind.

  1. Eligibility for Refunds:
    • To be eligible for a refund, you must have a valid reason for your request, such as product defects, damaged items, or inaccuracies in the order fulfillment.
    • Refund requests must be made within 10 days from the date of delivery.
  2. Refund Process:
    • Please contact our customer support team via 9999326268 to initiate a refund request.
    • Provide your order number, specific details regarding the reason for the refund, and any supporting evidence (e.g., photographs of damaged items).
    • Our team will review your request and guide you through the refund process.
  3. Refund Options:
    • Upon approval of your refund request, we offer two options: a) Replacement: We can arrange for a replacement of the damaged or defective item, subject to availability. If a replacement is not feasible, we will proceed with the refund. b) Refund: If you prefer a refund, we will issue it in the original form of payment used during the purchase. Please allow 10 for the refund to be processed and reflected in your account.
  4. Return Shipping:
    • In cases where the refund is approved due to product defects, damaged items, or order inaccuracies, we will cover the return shipping costs.
    • Our customer support team will guide you through the return shipping process and provide you with a prepaid shipping label or reimburse your shipping expenses.
  5. Non-Refundable Items:
    • Custom-made or personalized wall art pieces are generally non-refundable, except in cases of manufacturing defects or significant deviations from the original order specifications.
    • Clearance or sale items may also be non-refundable, unless explicitly stated otherwise.
  6. Refund Status Updates:
    • We will keep you informed about the progress of your refund request via email or the contact method provided.
    • If you have any questions or concerns regarding the refund process, please reach out to our customer support team for assistance.

Please note that the above refund policy serves as a general guideline. We encourage you to review our complete refund policy on our website for more detailed information and any specific conditions that may apply to your order.

Return Policy – 

We are committed to providing you with the highest quality wall art products and ensuring your complete satisfaction. In addition to our standard return policy, we offer a lifetime guarantee on selected wall art pieces. Please read the details below to understand how our return policy and lifetime guarantee work together.

  1. Eligibility for Returns:
    • Items must be in their original condition, unused, and undamaged.
    • Return requests must be made within 10 days from the date of delivery.
  2. Return Process:
    • To initiate a return, please contact our customer support team via care@perkup.club.
    • Provide your order number, reason for the return, and any necessary details.
    • Our team will guide you through the return process and provide you with a return authorization if eligible.
    • Please securely package the item to prevent damage during return shipping.
  3. Return Shipping:
    • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.
    • We recommend using a trackable shipping service for the return shipment.
    • Refunds will be processed upon receipt and inspection of the returned item.
  4. Refunds:
    • Once your returned item is received and inspected, we will notify you regarding the status of your refund.
    • Refunds will be issued in the original form of payment used during the purchase.
    • Please allow 10 for the refund to be processed and reflected in your account.
  5. Lifetime Guarantee:
    • Selected wall art pieces are covered under our lifetime guarantee.
    • This guarantee ensures that the wall art will be free from defects in materials and workmanship for the lifetime of the original owner.
    • If any issues arise with your wall art covered under the lifetime guarantee, please contact our customer support team.
    • We will work with you to evaluate the issue and provide a suitable solution, which may include repair, replacement, or refund, depending on the specific circumstances.
  6. Non-Returnable Items:
    • Custom-made or personalized wall art pieces are generally non-returnable, except in the case of manufacturing defects or damage during transit.
    • Clearance or sale items may be non-returnable, unless specifically stated otherwise.
  7. Damaged or Defective Items:
    • If your item arrives damaged or defective, please contact our customer support immediately.
    • We will work with you to arrange a replacement or provide a refund, depending on the availability of the product.

Please note that the above return policy with the lifetime guarantee offer is designed to provide you with peace of mind and ensure your satisfaction with our wall art products. We recommend reviewing our complete return policy and lifetime guarantee terms on our website for detailed information and any specific conditions that may apply to your order.