FAQ
The delivery time for your order depends on your location and the shipping method you choose during checkout. Generally, standard delivery takes between 3 to 7 business days, while expedited shipping can take 1 to 3 business days. Keep in mind that factors like product availability and any ongoing promotions might also affect delivery times.
Yes, you can track your order's progress. Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the real-time status of your delivery.
Absolutely! We offer gift-wrapping services for most products. During the checkout process, you'll have the option to select gift wrapping and include a personalized message. Please note that there might be an additional fee for gift-wrapping services.
Yes, Perk-up offers customized art services. We believe in creating unique and personalized pieces to match your preferences. Feel free to reach out to our customer support or check our "Custom Art" section on the website for more information on how to place a custom art order.
If you're not satisfied with your purchase, we offer a hassle-free return and exchange process. Simply log in to your account, go to the "Order History" section, and initiate a return or exchange request for the specific item. Follow the provided instructions to print a return label, package the item securely, and send it back to us. Once we receive the returned item, we'll process your refund or send you the requested exchange.
I'm sorry, but at the moment, we only offer shipping within the domestic region. We do not provide international shipping services. We apologize for any inconvenience this may cause. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.